User Agreement

This User Agreement ("Agreement") is a legally binding contract between you ("User," "you," or "your") and Pawgloo Technologies Private Limited ("Pawgloo," "we," "us," or "our"). This Agreement governs your use of the Pawgloo platform, including our website, mobile applications, and related services.

The Bottom Line Up Front (BLUF): This Agreement outlines what you can expect from Pawgloo as a user, what we expect from you, how we handle your data, and what happens if things don't go as planned. We're committed to building a safe and trusted platform for pet parents in India.

1. Parties to This Agreement

This Agreement is between:

• Pawgloo Technologies Private Limited, a company incorporated under the laws of India, with its registered office in Bengaluru, Karnataka ("Company")
• You, the individual user accessing or using the Pawgloo platform ("User")

2. Scope of the Agreement

This Agreement covers:

• Your use of the Pawgloo mobile applications (iOS and Android)
• Your use of the Pawgloo website (pawgloo.com)
• Any interactions with other users or service providers through the platform
• All transactions facilitated through the platform

This Agreement should be read alongside our Terms & Conditions and Cookie Policy.

3. Your Rights as a User

As a Pawgloo user, you have the right to:

• Access and use the platform's features as described in our service documentation
• Privacy and data protection in accordance with our Privacy Policy and the Digital Personal Data Protection Act (DPDP), India (2023)
• Fair treatment from service providers and other users on the platform
• Transparent pricing with no hidden fees or charges
• Data portability - request a copy of your data at any time
• Account deletion - permanently delete your account and associated data

4. Your Obligations

As a user, you agree to:

A. Account Integrity

• Maintain only one personal account
• Keep your login credentials secure
• Not share your account with others
• Promptly report any unauthorized access

B. Pet Information Accuracy

• Provide truthful and accurate information about your pets
• Keep vaccination records and health information up to date
• Disclose any behavioral issues or special needs
• Update your pet's profile when circumstances change

C. Platform Usage

• Use the platform only for its intended purposes
• Respect the community guidelines
• Not attempt to circumvent the platform for direct transactions
• Report any safety concerns or policy violations

5. Service Provider Interactions

A. Bookings and Appointments

• All bookings must be made through the Pawgloo platform
• You agree to honor confirmed bookings or cancel within the specified cancellation window
• No-shows may result in charges as outlined in the cancellation policy

B. Reviews and Ratings

• Provide honest and fair reviews of service providers
• Do not post defamatory, false, or misleading reviews
• Pawgloo reserves the right to remove reviews that violate our guidelines

C. Disputes

• Attempt to resolve disputes directly with service providers first
• If unresolved, contact Pawgloo support for mediation
• Pawgloo's decision in dispute resolution is final

6. Financial Terms

A. Payments

• All payments are processed through secure, PCI-compliant payment gateways
• You authorize Pawgloo to charge your selected payment method for confirmed bookings
• Receipts are available in your account transaction history

B. Refunds

• Refund eligibility depends on the service type and cancellation timing
• Approved refunds are processed within 7-10 business days
• Refunds are credited to the original payment method

7. Data and Privacy

• We collect and process your data as described in our Privacy Policy
• You consent to the collection of usage data for platform improvement
• We do not sell your personal data to third parties
• You may request data deletion at any time, subject to legal retention requirements

8. Intellectual Property

A. Pawgloo's IP

All content, features, and functionality of the Pawgloo platform (including but not limited to text, graphics, logos, icons, and software) are the exclusive property of Pawgloo Technologies Private Limited.

B. User-Generated Content

• You retain ownership of content you create (reviews, photos, pet profiles)
• By posting content, you grant Pawgloo a non-exclusive, worldwide license to use, display, and distribute it on the platform
• You are responsible for ensuring your content does not infringe on third-party rights

9. Limitation of Liability

• Pawgloo is a technology platform that facilitates connections between pet owners and service providers
• We are not liable for the actions, omissions, or negligence of service providers
• Our maximum liability is limited to the fees paid by you in the 12 months preceding the claim
• We do not guarantee specific outcomes from any service booked through the platform

10. Indemnification

You agree to indemnify and hold harmless Pawgloo, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from:

• Your violation of this Agreement
• Your use of the Services
• Your interactions with other users or service providers
• Any content you post on the platform

11. Termination

A. By You

You may terminate this Agreement at any time by deleting your account through the app settings.

B. By Pawgloo

We may suspend or terminate your account if you:

• Violate this Agreement or our community guidelines
• Engage in fraudulent or illegal activities
• Pose a risk to other users, pets, or service providers

C. Effect of Termination

Upon termination:

• Your access to the platform will be revoked
• Outstanding payments remain due
• Provisions that by their nature should survive will continue to apply

12. Governing Law and Jurisdiction

This Agreement is governed by the laws of India. Any disputes arising under this Agreement shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka, India.

13. Amendments

Pawgloo reserves the right to modify this Agreement at any time. We will provide notice of material changes through the app or via email. Your continued use of the Services after such notice constitutes acceptance of the modified Agreement.

Contact Us

For questions or concerns about this Agreement, please contact:

Email: legal@pawgloo.com Address: Pawgloo Technologies Private Limited, Bengaluru, India.